HockeyShot Frequently Asked Questions
Everything you need to know about our training gear, shipping, and returns.
How long does shipping take for heavy training equipment?
Standard ground shipping typically takes 3-7 business days. For oversized items like hockey tiles or goals, delivery may take up to 10 business days depending on your location.
Can I use your synthetic ice tiles outdoors?
Yes, our synthetic ice tiles are UV-protected and weather-resistant, making them suitable for both indoor and outdoor setups in various climates.
What is your return policy for hockey sticks and gear?
We offer a 30-day return policy for unused items in their original packaging. Please note that customized products and used sticks are not eligible for return unless there is a manufacturer defect.
Do you offer international shipping outside of North America?
Yes, HockeyShot ships worldwide. International shipping rates and duties are calculated at checkout based on the weight of the order and the destination country.
Are payment plans available for large home-gym orders?
We partner with Affirm and Klarna to provide flexible financing options, allowing you to pay for your training setup in monthly installments.
How do I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.